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FINS
ASY G10 ASY CARBON SYM SPEED DELTA SYM
SAILS
BOARDS
MAST
GEAR
DEALS
WHERE TO BUY

🇳🇱 🇬🇧 🇩🇪 🇫🇷

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Terms and Conditions

Terms and Conditions of TRIBAL Windsurfing

These Terms and Conditions apply to all offers, orders and agreements of TRIBAL Windsurfing, unless explicitly agreed otherwise in writing.

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

TRIBAL Windsurfing: the trading name of PWsurfsport, having its registered office at Amphoraweg 10, 2332 EE Leiden, The Netherlands, registered with the Chamber of Commerce under number 89420284, VAT number NL864977487B01.
Customer: any natural person or legal entity who enters into an agreement with TRIBAL Windsurfing or negotiates the conclusion thereof.
Consumer: a Customer acting for purposes outside his or her trade, business or profession.
Business Customer: a Customer acting in the exercise of a trade, business or profession.
Agreement: any agreement concluded between TRIBAL Windsurfing and the Customer, including amendments or supplements thereto.
Products: all goods and services supplied by TRIBAL Windsurfing.
Order: any order placed by the Customer via the website or other sales channels of TRIBAL Windsurfing.

Article 2 – Applicability

These Terms and Conditions apply to all offers, quotations, Orders and Agreements of TRIBAL Windsurfing.
Deviations from these Terms and Conditions are only valid if explicitly agreed in writing by TRIBAL Windsurfing.
The applicability of any general or special terms and conditions of the Customer is expressly rejected.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Article 3 – Offers and quotations

All offers and quotations issued by TRIBAL Windsurfing are non-binding, unless expressly stated otherwise.
Offers are valid only while stocks last.
Obvious errors or mistakes in an offer do not bind TRIBAL Windsurfing.
Offers are valid for a maximum period of 31 days, unless stated otherwise.

Article 4 – Conclusion of the Agreement

An Agreement is concluded at the moment TRIBAL Windsurfing confirms the Order of the Customer in writing or electronically.
TRIBAL Windsurfing reserves the right to refuse Orders or to impose additional conditions on delivery.
If an Order is not accepted, the Customer will be informed thereof within a reasonable period of time.

Article 5 – Prices

All prices are stated in euros.
Prices for Consumers are inclusive of VAT. Prices for Business Customers may be stated exclusive of VAT.
Shipping costs and any additional charges are stated separately prior to the conclusion of the Agreement.
TRIBAL Windsurfing reserves the right to change prices prior to the conclusion of the Agreement.

Article 6 – Payment

Payment must be made using the payment methods offered on the website, unless agreed otherwise in writing.
TRIBAL Windsurfing is entitled to request full or partial advance payment.
If the Customer fails to make payment on time, the Customer shall be in default by operation of law.
All reasonable judicial and extrajudicial costs incurred to obtain payment shall be borne by the Customer.

Article 7 – Retention of title

All Products delivered remain the property of TRIBAL Windsurfing until the Customer has fully complied with all obligations arising from the Agreement.

Article 8 – Delivery

Delivery shall take place at the address specified by the Customer.
Delivery times stated are indicative only and shall never be considered strict deadlines.
If delivery cannot take place within 30 days, the Consumer shall be informed thereof without undue delay.
TRIBAL Windsurfing is entitled to deliver Orders in installments.

Article 9 – Right of withdrawal (Consumers only)

The Consumer has the right to withdraw from the Agreement within 14 days after receipt of the Products, without stating any reason.
Products may be unpacked and inspected to the extent necessary to assess their nature, characteristics and functioning, as would be possible in a physical retail store.
Any depreciation in value resulting from use beyond what is necessary may be charged to the Consumer.
The right of withdrawal does not apply to Products that are made to the Consumer’s specifications or clearly personalized.

Article 10 – Returns and refunds

In the event of a valid withdrawal, TRIBAL Windsurfing shall refund all payments received from the Consumer, including standard delivery costs, within 14 days.
The direct costs of returning the Products shall be borne by the Consumer, unless agreed otherwise.

Article 11 – Conformity and warranty

TRIBAL Windsurfing guarantees that the Products comply with the Agreement.
For Business Customers, only the statutory minimum warranty applies.

Article 12 – Liability

The liability of TRIBAL Windsurfing is limited to the invoice value of the relevant Agreement.
TRIBAL Windsurfing shall not be liable for indirect damage, including consequential loss or loss of profit, except in cases of intent or gross negligence.

Article 13 – Force majeure

TRIBAL Windsurfing shall not be obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure.

Article 14 – Complaints

Complaints must be submitted within a reasonable period in writing via info@tribalwindsurfing.com.

Article 15 – Governing law and disputes

All Agreements are governed by Dutch law.
Disputes shall be submitted to the competent court.
Consumers may also submit disputes via the European ODR platform: ec.europa.eu/consumers/odr

Privacy

Privacy Policy

This privacy policy explains how TRIBAL Windsurfing uses and protects any information you provide when using our website.

TRIBAL Windsurfing is committed to ensuring that your privacy is properly protected. Any personal information you provide will only be used in accordance with this privacy statement.

What kind of information do we gather?

Name and job title
Contact information, including email address
Demographic information such as postal code, preferences and personal interests
Other relevant information relating to customer surveys and/or offers

What happens with the information we gather?

We require this information to better understand your needs and provide you with the best possible service. In particular, we may use your information for:

Internal record keeping
Improving our products and services
Sending promotional emails about new products or special offers (only if you opted in)
Market research via email, phone, or other contact methods
Customising the website according to your interests

Security

We are committed to ensuring that your information is secure. Suitable physical, electronic and managerial procedures are in place to safeguard the data we collect online.

Links to other websites

Our website may contain links to other websites of interest. Once you leave our website, we have no control over the privacy practices of those external sites. You should review the privacy statements applicable to those websites.

Controlling your personal information

We do not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

If you believe that any information we hold about you is incorrect or incomplete, please contact us and we will promptly correct it.

Data retention

We do not retain personal information longer than necessary for business or legal purposes. Certain information may be retained after a (B2B) account is closed to comply with legal obligations, such as tax and accounting requirements.

Your rights

You have the right to request access to the personal information we hold about you. Requests will be handled within the timeframes required by applicable law.

If you have an account, you can view, correct or delete your personal information via your account or by contacting us directly.

Use of this website by minors

If you are under the age of 18, please obtain permission from a parent or guardian before providing any personal information. Without such consent, we cannot provide services or process data.

Changes to this policy

This policy was last updated on 18-02-2024. Continued use of the website indicates acceptance of any updates.

Questions about this policy

This website and B2B platform are maintained by PWsurfsport VOF. If you have any questions or concerns, please contact us at info@tribalwindsurfing.com .

Dutch law applies to this privacy statement.